Shipping policy

Where we ship

We currently ship to addresses within the United States. We do not ship internationally at this time.

Shipping costs

Free standard shipping

Processing time

Orders are processed and shipped within 1 to 2 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays are processed the next business day.

Delivery time

Once shipped, most orders arrive within 3 to 7 business days. Delivery times are estimates and are not guaranteed. Delays can occasionally happen due to carrier volume, weather or other events outside our control.

Order tracking

When your order ships, you will receive a shipping confirmation email with a tracking number so you can follow your package.

Address accuracy

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible at ozg@ozgstore.com and we will do our best to update it before the order ships.

Lost or damaged packages

If your tracking shows your package as delivered but you cannot find it, please check with neighbors and your local post office, then contact us within 7 days of the delivery date. If your order arrives damaged, email us with your order number and a photo within 30 days of delivery and we will send a replacement or issue a refund.