Refund policy

30-Day Money-Back Guarantee

We want you to love your OZG griddle cover. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund of the purchase price.

Return conditions

To be eligible for a refund, your item must be:

Returned within 30 days of the delivery date
Complete, with all parts (please clean it before sending it back)

You're welcome to use it first. That's what the guarantee is for. Proof of purchase (such as your order number) is required for all returns.

How to start a return

Email us at ozg@ozgstore.com with your order number and the reason for your return.
We will reply with return instructions and the return address. Please do not send items back without contacting us first.
Ship the item back using a trackable shipping method.

Return shipping

Free return shipping is included when your mat doesn't fit your griddle (see Perfect Fit Promise below), and when your item arrives damaged or defective, or you received the wrong item. For all other returns, you pay the return shipping, and original shipping charges, if any, are not refunded. We recommend a trackable shipping service, because we can't be responsible for returns lost in transit.

Damaged, defective or incorrect items

If your order arrives damaged or defective, or you received the wrong item or size, please contact us within 30 days of delivery at ozg@ozgstore.com with your order number and a photo of the issue. We will make it right with a replacement or a full refund, and we will cover the return shipping in these cases.

Perfect Fit Promise

If the mat we list for your Blackstone model doesn't fit it, contact us within 30 days of delivery at ozg@ozgstore.com with your order number and a photo. We'll send you the right size or give you a full refund, and we cover shipping both ways.

Ordered the wrong size by mistake? Return it within 30 days under the money-back guarantee above and place a new order for the size you need. Return shipping is on you in this case.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Items bought elsewhere

This policy applies to purchases made on this website. Items purchased through other retailers or marketplaces are subject to that seller’s return policy.