Help Center

Frequently Asked Questions

Quick answers about sizing, care, shipping and returns. Can’t find what you’re looking for? Contact us or email ozg@ozgstore.com and a real person will get back to you.

Sizing & Fit

Finding the Right Mat

Which size do I need?

Pick the size of your Blackstone griddle: 17", 22", 28", 28" XL or 36". Each OZG mat is made for that size, so there is no cutting or trimming. Use the Size guide on any mat page for the exact dimensions.

Do I need to cut it to fit?

No. Unlike one-size mats you have to trim with a knife, every OZG mat is made for its griddle size and fits right out of the box.

What if it doesn't fit my griddle?

You’re covered by our Perfect Fit Promise. If the mat we list for your Blackstone doesn’t fit it, contact us and we’ll send you the right size or give you a full refund. Shipping is on us both ways.

Ordered the wrong size by mistake? Send it back within 30 days under our money-back guarantee and order the size you need.

Using & Care

Using Your OZG Mat

How do I use it?

After cooking, let your griddle cool down completely, then lay the mat flat on the cooktop. Before your next cook, lift it off and you are ready to go. Never put the mat on a hot griddle.

How do I clean it?

Rinse it with warm water and a little dish soap, or put it in the dishwasher. Let it dry, and it is ready to go back on.

Will it stop my griddle from rusting?

It helps a lot. The mat keeps rain, dew, dust and pests off the steel between cookouts. For the best protection, also keep a thin coat of oil on your griddle. See our Griddle Guides for seasoning and rust tips.

Is it safe for my food?

Yes. It is made from BPA-free, food-grade silicone, so it is safe to rest on the surface you cook on.

Shipping & Returns

Shipping, Returns & Guarantee

How much is shipping?

Standard shipping is $5, and it’s free on orders of $39 or more. Every order ships from the USA.

How long does delivery take?

Standard shipping takes 3–5 business days.

What if it does not work for me?

You are covered by our 30-day money-back guarantee. Use it on your griddle, and if you are not happy, send it back within 30 days of delivery for a full refund. Contact us first and we’ll send you the return instructions. Return shipping is free if your mat doesn’t fit or arrived damaged. See our return policy.

Orders

Orders & Contact

Do you have a deal on the griddle brush?

Yes. Add any OZG griddle mat to your cart and you can add our Steam Griddle Cleaner & Scraper for $19.99 instead of $36.99 in the Pro Griddle Care Kit. Pick the Pro Griddle Care Kit Plus to get the cleaner and a 4-pack of replacement pads together for $29.99 instead of $49.98. Both options are right above Add to Cart on every cover page.

How do I contact you?

Email ozg@ozgstore.com or use our contact page. We’re a small team and read every message.

Griddle Cleaner

Steam Griddle Cleaner & Scraper

How do I use the griddle cleaner?

Heat your griddle or grill to help loosen stuck-on residue. Squirt or pour a little water on the surface, or wet the pad, then scrape and wipe. The water creates steam that helps lift grease and buildup. Rinse and dry the cleaner after use.

Does it have wire bristles?

No. It uses a stainless steel chain pad instead of bristles, so there are no loose wire bristles left behind.

What can I use it on?

Flat-top griddles and common grill grates, including stainless steel, cast iron and porcelain-coated grates on gas, charcoal, pellet and electric grills.